How to Access Services
Whether you’re looking for support for yourself, your child, or someone else, this page explains how services are accessed, what happens after reaching out, and how we’ll help guide you through the process.
Explore our offerings and reach out
Contact us, explore services on our website, or submit an intake request.
We’ll learn more about your situation
Our team may ask questions to better understand your needs and determine available support options.
We’ll help identify available supports
Depending on your situation, this may include services, resources, workshops, referrals, or additional next steps.
We’ll explain what comes next
If a service is appropriate, we’ll help explain timelines, eligibility requirements, referrals, intake steps, or registration processes.
Not all services work the same way
Different services may have different access requirements. Some services can be accessed directly, while others may require referrals, assessments, eligibility reviews, or additional intake steps.
You can access some services directly
Some services, workshops, and community activities can be accessed directly without a referral.
Some services require referrals
Some services require referrals from healthcare providers, schools, community organizations, or other professionals.
Some services have additional eligibility requirements
Some services involve additional assessment, intake, eligibility, or placement processes.
Some services may have fees
Some services may involve fees, registration processes, or separate intake pathways.
Understanding Autism Service intake
Autism-related services may follow a separate intake process from other Lumenus services.
Depending on the service, the Autism Services intake process may support access to funded services, fee-for-service services, or both.
If you’re exploring autism-related supports, our team can help explain available options and next steps.
What people often ask
We’ll help guide you
Many people begin with questions rather than answers. Whether you’re exploring support options, trying to understand eligibility, or simply wondering where to start, our team can help guide you toward the right next step.
Contact Information
- Call us: 1-833-586-3687
- Email us: info@lumenus.ca
- Visit us: Walk-in locations and hours
Find broader support options
Explore non-emergency mental health, family, youth, developmental, and community support services available across the broader Lumenus ecosystem.